Terms & Conditions
These terms and conditions apply to domestic and commercial clients.
By booking our services, you agree to these terms and conditions.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act..
These terms and conditions of trading apply to Access Window Cleaning Ltd and any other name we choose to trade under.
We aim to give you the best possible service, and will clean your windows to the highest standards.
We do need our customers to adhere to our terms of service in order to do so.
If you wish to cancel or postpone your service, this must be done at least 14 days before the next scheduled clean. Failure to do so will result in a charge of 100% of any work scheduled during this time.
You can view your upcoming appointments via our customer portal. Click the LOG IN HERE button on the homepage for access to your account.
If, as a commercial client, your contract runs with us to a specific date and not on an ongoing basis, you will be charged the full remaining contract value should you wish tio cancel.
Quotes are given based on agreed frequency of service.
Monthly prices are subject to a minimum of 3 cleans at the rate given.
Cancellation of the service before 3 cleans will be charged to the customer.
Any requests to change the frequency will be subject to a price amendment.
All confirmed prices agreed to will be fixed for 12 months & will be subject review every 12 months.
Price will be increased where deemed necessary after annual review.
Unless otherwise stated, all windows will be cleaned. Although, if we deem certain windows inaccessible or unsafe to clean, we will not clean them.
We operate in all weather conditions excluding very heavy rain, wind speeds over 30mph and electrical storms.
If You are not satisfied with a clean.
For cover under our customer satisfaction guarantee you must register your complaint within 24 hours of the service being completed. Complaints after this 24 hour period will be dealt with at our discretion.
We accept no liability for damage caused by decorative or structural defects , or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/ conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Should we be unable to access any part of your property/premises due to locked gates and where no contact has been made.This will typically be charged at 100% of the total clean cost.
We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will not climb over any gates or walls due to Health & Safety of our staff. If you would like us to hold a key/ access code, please contact us.
We will email you the evening before we are due to notify you of our intent to access the rear of your property.
It is YOUR responsibility to ensure this.
Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: heavy flowerpots and garden furniture (residential) filling cabinets and items on internal window sills (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.
Full payment must be received within 30 days of the invoice date for commercial customers. If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. This is normal, and your patience is appreciated.
We are happy to supply a schedule of works to our residential customers via our customer portal. This is a guide indicating the date when we plan to visit, and we cannot be held to a specific date or time. With such factors as public holidays, bad weather, staffing levels, etc., it is not always possible to supply an exact date.
We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
If we have arrived at your property for a scheduled clean, we cannot accept a postponement on the doorstep, . A 100% charge will be payable for failing to give 14 days’ notice of postponement as stated in terms of service number 4 in these terms and conditions.
Any promotions and offers from Access Window Cleaning Ltd are subject to different terms and conditions.
We reserve the right to amend these terms and conditions without notice.